CPI Router Administrative Assistant II

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: CPI Router Administrative Assistant II 
Job Title: CPI Router Admin Asst II 
Agency: Dept of Family & Protectve Svc 
Department: CPS Inv State Office 
Posting Number: 10477 
Closing Date: 11/04/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-A-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Plano; Cleburne; Houston; Waco 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Brief Job Description:

CPI Router Admin Asst II performs routine administrative and technical program assistance work for Child Protective Investigations (CPI) Division. The Router serves as the primary point of contact for receiving, reviewing, and routing all Intakes received from Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. The Router reviews assigned priority levels and routes Intakes accordingly to ensure the assigned caseworker receives the intake assignment within required policy timeframes. They ensure all intakes requiring immediate attention and response times are routed to the Unit supervisor or point of contact. The Router prepares and disseminates CPI program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries. Provides information and records to regional and division leadership, participates in evaluation of current routing processes, and responds to requests for program information as requested. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Performs other duties as assigned as the CPI Router ADM Asst II.  

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Serves as the primary point of contact for receiving, reviewing, and routing all intakes received from Statewide Intake (SWIP abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. Reviews every Intake that is received for the assigned area and region and routes all Sexual Abuse and Alternative Response cases to the appropriate units. Routes all cases within the area/region in accordance with established timeframes and case priority level. Reviews intakes received to determine if there is an active Investigation and identifies and alerts the primary assigned Supervisor or caseworker of the new report. Serves as the primary point of contact for SWI on all cases requiring immediate assignment and caseworker assistance. Ensures that high priority callouts are assigned in accordance with established routing timeframes to ensure immediate assignment to a caseworker for expedited response (35%).

Prepares and disseminates CPI program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries. Receives and responds to all calls and emails regarding routing issues and provides updates and reports to CPI staff and management regarding routing status, issues, and the number of case assignable staff. Responds to inquiries and provides guidance regarding routing policies and procedures. Participates in meetings with regional CPI leadership to evaluate routing issues and concerns and participates in discussions regarding routing policies and processes with other regional areas across the state as appropriate (30%).

Provides assistance to other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to agency RMTS (Random Moment Time Studies), and monitoring the area/regional courtesy email mailbox to ensure all courtesy requests are assigned in accordance with established timeframes (20%).

Assist caseworkers with data entry functions and case related inquiries, including (TIERS) Texas Integrated Eligibility Redesign System checks, data entry of criminal history, background check requests, preparing case files for new Investigations, answering and routing incoming calls and distributing mail. Performs other duties as assigned. (15%)

Knowledge, skills, and abilities:

• Knowledge of office and administrative practices and procedures
• Knowledge of relevant programs, policies and procedures
• Knowledge of computers, software, and office equipment.
• Skill in Microsoft Office
    

Knowledge, Skills and Abilities:

Knowledge, skills, and abilities:

• Knowledge of office and administrative practices and procedures
• Knowledge of relevant programs, policies and procedures
• Knowledge of computers, software, and office equipment.  

Registrations, Licensure Requirements or Certifications:

N/A  

Initial Screening Criteria:

Graduation from High School or Equivalent.
One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.

Additional Information:

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.