CPI Mentor Program Supervisor V

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: CPI Mentor Program Supervisor V 
Job Title: Program Supervisor V 
Agency: Dept of Family & Protectve Svc 
Department: INV Best Practices BP CAPTA 
Posting Number: 10817 
Closing Date: 11/13/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 14000 SUMMIT DR 
Other Locations: Bastrop; Brenham; Bryan; Burnet; Cameron; Centerville; Copperas Cove; Georgetown; Giddings; Hamilton; Hillsboro; Killeen; La Grange; Lampasas; Lockhart; Madisonville; Marlin; Mexia; Round Rock; San Marcos; Taylor; Temple; Waco 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS 
SR,OSS,WEPS 
 

Brief Job Description:

The Region 7 CPI Mentor Program Supervisor V reports to the Director I of Leadership and Staff Development.

Performs advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May serve as a lead worker providing direction to others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This position will be responsible for supporting new caseworkers (protégés) and mentors during CPI Training Academy and CCI Training Academy. This position interacts routinely with CPI and CCI staff at all levels, Learning and Development staff, and at times community partners.

Essential Job Functions:

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Manages the mentor program to include recruitment and training of mentors as well as pairing and tracking of mentor and protégé assignments.
• Provides support to mentors and protégés during CPI Training Academy and CCI Training Academy .
• Provides assistance to protégés, mentors and supervisors with tasks outlined on the Individualized Training Plans to help achieve goals and objectives.
• Maintains regular communication with Learning and Development Training Academy staff on performance of protégés in class, etc.
• Meets with protégés to conduct New Employee Orientation (NEO) and discuss items on NEO checklist in detail.
• Is available to provide support to unit supervisor, mentor, protégé and academy staff regarding performance issues and progress on field tasks.
• Coordinates conflict resolution between protégé and mentors with regional leadership.
• Coordinates, schedules and monitors field trainings/seminars for new staff.
• Assists with evaluation of protégé's performance through weekly check-in calls and/or conversations with mentors, supervisors, and academy trainers.
• Coordinates with Learning and Development needs related to quiz resets.
• Interprets program policy and procedures to staff, other agency staff and the general public.
• Administers Title IVE Stipend Student Program Contracts, locating field placements, background checks, SPARC and Form 4047.
• Tracks and addresses mentor capacity/sustainability.
• Maintains CPI and CCI Mentor Forms.
• Updates CPI Mentor Program Resource Guide as needed.
• Serves as liaison between certification specialist and new employee as they move from CPI Investigator I to II.
• Promotes, monitors, and ensures that respect is demonstrated.
• Performs other duties as assigned and required to maintain unit operations.
• Attends work on a regular schedule in accordance with agency leave policy.  

Knowledge, Skills and Abilities:

Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques.
Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software.
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to serve as a lead worker providing direction to others.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Five years’ full-time experience in Child Protective Investigations

Additional Information:

This position can be housed in any office with available space in Region 7.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.