Business Analyst II

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Business Analyst II 
Job Title: Information Technology BA II 
Agency: Dept of Family & Protectve Svc 
Department: Software Development Res-Op 
Posting Number: 8477 
Closing Date: 09/10/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Austin; Dallas; Fort Worth; Houston; San Antonio 
MOS Codes: 25B, 255A, IT, 182X, 682X, 26, C4|10, C4|11, ISM, 8848, 8846, 8858, 3D0X1 
 
 
 

Brief Job Description:
  

The Texas Department of Family and Protective Services (DFPS) is seeking a Business Analyst for a full-time position within the IT Department's Application Development team. This position is a Business Analyst II role and will report directly to the Business Analyst Manager. 

The BA II will perform complex (journey-level) business analysis work that includes coordination of the gathering, development, and documentation of user requirements, facilitation of work sessions with functional staff and project team members to capture and document requirements, and review and assessment of business processes to ensure requirements meet the customer needs. The BA II develops user acceptance testing scenarios, coordinates testing activities with customers, and validates testing results. Good written and verbal communication and presentation skills are necessary to succeed in this role. 

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. 

This position is a full-time position that includes other State of Texas benefits as described in this SAO site:  http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 

Essential Job Functions (EJFs): 

Business Analysis & Process Improvement 

• Works with stakeholders to understand their technology needs and issues in performing their day-to-day work. 
• Conducts work sessions with users and project team members to define, elicit, and document requirements or user stories 
• Performs gap analysis and recommends solutions.   
• Develops Story Maps, use cases, and business process workflows 
• Develops or helps with documentation to support project or defect management success as needed 
• Participates in systems analysis to support defect resolution and propose application design solutions. 
• Analyzes production defects and understands urgency based on severity level of defect reported. 
• Analyzes program policies and business practices to provide recommendations and ideas for addressing technology requests, needs, and solutions. 
• Assists user acceptance testing activities including coordination with, training of, and supporting users 
• Works with developers to interpret and provide clarification on requirements or user stories as needed. 
• Works with test team to interpret and provide clarification on requirements or user stories as needed. 
• Assists with change request documentation as appropriate 
• Maintains current knowledge of policy, procedure, and legislative updates that can affect needs for new requirements and application functionality 
• Act as subject-matter-expert for assigned DFPS applications 
• Participates in release activities and application development implementation activities. 
• Performs business analyst role in a waterfall or agile SDLC framework 
• Works effectively with team members from other functional areas of ITS 
• Communicates effectively with stakeholders, team members, managers, and other ITS leadership 
• Participates in transition of product to operations and maintenance teams by providing knowledge transfer 
• Participates in and assists with cost estimation of new IT initiatives or Program projects as needed 
• Performs other duties as assigned 

Knowledge, Skills, and Abilities (KSAs):

• Experience in a role demonstrating business systems analysis expertise. 
• Knowledge of Business Analysis key concepts, elicitation and collaboration, strategy analysis, solution evaluation, competencies, and techniques. 
• Knowledge of a project lifecycle 
• Knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and programming client/server applications. 
• Exceptional interpersonal, presentation building, meeting facilitation, public-speaking, writing, editing, and proofreading skills. 
• Experience researching, understanding, and summarizing key and/or abstract ideas and when applicable, suggest recommendations from those findings. 
• Strong analytical and critical thinking skills. 
• Knowledge of productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio, and/or SQL. 
• Demonstrates excellent organization skills, e.g., defines and organizes tasks, responsibilities, and priorities. 
• Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.  
• Able to work independently or as a member of a team. 

Registrations, Licensure Requirements or Certifications: 

• Scrum Master or Scrum Product Owner certification is a plus but not required. 

• CBAP or similar Business Analyst certification is a plus but not required. 

Initial Screening Criteria: 

• Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Experience may be substituted for education on a year-for-year basis.

• At least two (2) years’ experience in Business Analysis OR at least four (4) years’ experience as a DFPS employee.

Additional Information:

Note: You must meet the initial screening criteria to be considered. You should not apply if your submitted documents do not clearly reflect experience meeting the initial screening criteria. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.