Appeals Administrative Assistant III

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Appeals Administrative Assistant III 
Job Title: Administrative Asst III 
Agency: Dept of Family & Protectve Svc 
Department: Resolution Specialists 
Posting Number: 7183 
Closing Date: 08/01/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-A-13 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: San Antonio; Austin 
MOS Codes: 42A, 42B, 42H, 70F, 420A, 120, 003759, 3320, SEI11, YNS, YN, 0111 
 
 
 

Brief Job Description: 

The position performs complex administrative and technical program assistance and support for Office of Appeals Director, Division Administrator and Appeals staff. Work involves providing administrative support including disseminating information, assisting with maintaining filing systems, and preparing and editing reports and documents. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. 

Essential Job Functions (EJFs): 

Acts as a single point of contact for the Office of Appeals and provides general information to callers. Work involves disseminating information, maintaining electronic filing systems, coordinating and scheduling meetings, conferences, and training.  Assists in the technical support of program operations, routinely working with agency databases such as IMPACT and CLASS.  Submits requests required to maintain division operations, requestions for purchase orders, and office supplies. The position handles sensitive and confidential information and prepares and submits correspondence and documents as requested by the Appeals Director. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Performs other administrative duties as assigned to maintain Appeals program activities and attends work regularly in accordance with agency leave policy.  

Knowledge, Skills and Abilities (KSAs): 

Knowledge of office practices and administrative procedures. 

Skill in computer usage, the use of standard office equipment, and software.  

Skill in effective verbal and written communication. 

Ability to prioritize workload with minimal supervision. 

Ability to effectively handle multiple assignments in a dynamic environment. 

Ability to communicate effectively in writing and orally. 

Ability to maintain effective working relationships with others. 

Registrations, Licensure Requirements or Certifications: 

NA 

Initial Screening Criteria: 

High school diploma or GED 
Two years full-time administrative support, general office, clerical, or secretarial experience; 
Experience in the use of standard office equipment and software products, including Microsoft Office Suite - Word, Excel, Outlook, Teams, and PowerPoint 

DFPS admistrative support experience and working knowledge of agency databases and systems is preferred.     

Additional Information: 

Position may be filled in either Austin or San Antonio. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.