Staff Services Officer I

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

GENERAL DESCRIPTION:

Performs routine (journey-level) staff services work. Work involves performing work in several staff services functions such as human resources, accounting, budgeting, purchasing, training, payroll, records management, and property management. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

As a Staff Services Officer I, you’re the driving force behind a welcoming every new DFPS team member. You’ll support a dedicated group of hiring specialists and their manager, but your influence goes well beyond the office—you're essential to our onboarding experience, ensuring new employees feel supported and valued from day one. In this role, you help set the tone for our mission to protect vulnerable adults, making every new employee orientation meaningful and every transition smooth.

You’ll take on a variety of meaningful staff services responsibilities that keep our talent acquisition operations running smoothly. From keeping personnel records organized and up-to-date to making new employee orientation a positive experience, you’ll be right in the middle of what matters most. You’ll coordinate key HR activities, track hiring progress, prepare reports, and support both your team and new hires every step of the way. This role offers the chance to grow your administrative skills, contribute to a mission-driven team, and play an essential part in welcoming new colleagues—all while working with guidance and the opportunity to show initiative.

ESSENTIAL JOB FUNCTIONS:

Processes and maintains personnel documentation including new hire paperwork, employee changes, and termination records

• Provides administrative support to HR staff and hiring managers by scheduling interviews, maintaining calendars, and coordinating meetings

• Prepares and distributes routine HR reports, correspondence, and other documents while ensuring accuracy and timeliness

• Maintains various HR databases and tracking systems, ensuring data integrity and confidentiality of employee information

• Assists with new employee orientation by coordinating schedules, preparing materials, and processing required documentation

• Responds to basic HR-related inquiries from employees and managers regarding policies, procedures, and general HR matters

• Supports recruitment activities by tracking applicants, maintaining job posting records, and coordinating with hiring managers

• Reviews and verifies HR documents for completeness and compliance with established procedures and regulations

Other duties as assigned.

EXPERIENCE AND EDUCATION

Experience in office management, business administration, human resource administration, or budget preparation work. Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is generally preferred. Experience and education may be substituted for one another.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal or budgeting techniques and practices; and office management and human resource administration.

Skill in coordinating activities, the use of a computer and applicable software, and critical thinking.

Ability to study and evaluate programs and propose recommendations, and to communicate effectively.

Knowledge of office practices, administrative procedures, and records management principles.

Skilled in organizing and maintaining detailed records and tracking systems.

Skilled in verbal and written communication, with ability to interact professionally with all levels of staff.

Ability to maintain strict confidentiality when handling sensitive personnel information.

Ability to work independently and manage multiple priorities while meeting established deadlines.

REGISTRATION, CERTIFICATION, OR LICENSURE:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.