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QIS Training Specialist

Date:  Oct 28, 2025
Location: 

HOUSTON, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

 

Functional Title: QIS Training Specialist 
Job Title: Program Specialist V 
Agency: Health & Human Services Comm 
Department: Quality Improvement Support 
Posting Number: 10745 
Closing Date: 11/11/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 40% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 10202 E IH 10 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 




Job Description:
The Texas Health and Human Services Commission Access and Eligibility Services (AES) Quality Improvement Support (QIS) department seeks two highly qualified candidates to fill the position of Program Specialist V, QIS Training Specialist. This position is available statewide.

AES provides an integrated and streamlined approach to connect individuals to services and supports to reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built on its core values of integrity, community, accountability, respect, and excellence. AES strives to achieve its goals of delivering best in class customer service to clients and stakeholders; strengthening program oversight, integrity, and accuracy; seeking innovative ways to streamline and improve service delivery; creating and promoting a culture of excellence; and promoting departmental efficiencies and responsible stewardship of agency resources. Our staff are well organized; able to multi-task; possess the ability to continuously learn and improve; able to thrive in a challenging, fast-paced, and evolving environment; and have excellent communication skills, a positive attitude, strong work-ethic, and a desire to help others.

The Program Specialist V, QIS Training Specialist, reports directly to the QIS Strategy Manager V. The QIS Training Specialist performs highly advanced (senior level) consultative services and technical assistance. Work involves planning, developing, and implementing major agency program(s) trainings and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the public. Works under minimal supervision with considerable latitude for the use of initiative, independent judgment, and critical thinking.  
       

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF1. Participate in strategic workforce initiatives, internal process improvement efforts, and interdepartmental collaborations as needed.

Studies and analyzes various quality reports, audits, or findings to prepare quality training plans.  Participate in planning and developing specialized training, staff development, and continuing education programs, and customized and technology-based training.  (30%)


EJF2. Collaborate with subject matter experts and leadership to ensure content aligns with program needs and department standards. Research, develop, review, and assess training programs and materials, and recommend modifications as appropriate. (20%)

EJF3: Promotes training quality and effectiveness. Serve as a professional resource for employees and managers regarding training programs and promotes the use of training services. Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures. (20%)

EJF4. Collect data to help evaluate and analyze training needs and training effectiveness. Coordinates and conducts surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. Determines program statistics and trends and resolves operational problems.  (10%)

EJF5. Analyze training content for accessibility; and recommend changes to make content accessible and remediate accessibility issues. Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures. (10%)

EJF6. Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements. Assists management with developing program policies, procedures, standards, and manuals; and planning program activities in accordance with program objective and goals. (10%)

Knowledge Skills Abilities:
Knowledge of SNAP, TANF, CHIP, Medicaid and MEPD programs and policies.
Knowledge of human service programs, policies, procedures, and relevant laws.
Knowledge of public administration.
Knowledge of program planning and implementation.

Knowledge of training procedures/techniques and ability to apply these in curricula and learning objective development.

Skill in presenting to stakeholders

Skill in Microsoft applications and Adobe Pro.

Skill in building and maintaining effective working relationships.
Skill in analytical and organizational procedures / processes.
Ability to develop training materials.
Ability to express oneself clearly orally and in writing to all levels of stakeholders.
Ability to prepare concise reports.
Ability to work both within a team environment and independently.

Ability to work in a dynamic and fast-paced environment.
Ability to interpret statutes, state, and federal rules and regulations.

Ability to identify problems, evaluate alternatives, and implement creative solutions in highly complex environment.

Ability to manage multiple training projects simultaneously, meet deadlines, and adhere to project timelines.

Ability to analyze complex issues and develop training plans for preventing problems.
Ability to plan, organize, and conduct meetings.
Ability to make public presentations and collaborate with internal stakeholders.

Registration or Licensure Requirements:
None.  

Initial Selection Criteria:

Ability to travel 40% of the time.

A minimum of three years’ full-time experience working with local, state, and federal laws and regulations related to health and human services program, services, and compliance with state and federal regulations (SNAP and Medicaid).

A minimum of two years full-time analysis of work problems or planning, organizing, and coordinating requirements for support services or program operations. 

Experience developing training plans for preventing / correcting problems.

Experience evaluating policies and procedures and identifying areas for improvement. 

Prefer TANF and MEPD program experience.

Additional Information:
Applicants selected for an interview will be required to submit two professional writing samples and give a presentation during the interview.

This position may be filled at any HHSC office where space is available. Two positions will be filled with this posting. This position is telework eligible. Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office three days a week.

Applicants selected for hire will be required to pass background and other due diligence checks.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

 

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

 

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

 

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

 

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.


Nearest Major Market: Houston

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