Director II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Director II 
Job Title: Director II 
Agency: Dept of Family & Protectve Svc 
Department: Chief Inf Office-Op 
Posting Number: 11244 
Closing Date: 12/13/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-27 
Salary Range: $7,015.16 - $11,864.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations:  
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Brief Job Description:

Performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel may be required. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:

Directs program activities and/or business functions within a department or division.

• Directs, plans, guides, and leads program activities and business functions of assigned ITS operational staff by establishing goals and performance metrics and ensuring plans are in place and properly executed based on industry best practices.

• Plans, directs, and oversees the day-to-day operations of the operational area’s program tasks, ensuring specific training and development plans are progressing.

Develops and implements techniques for evaluating program activities and/or business functions within a department or division; and identifies need for changes.

• Develops a high-performance workforce and analyzes performance and quality metrics to determine ITS program-wide effectiveness.
• Educates customers and stakeholders on technical processes related to the assigned operational area and ensures an understanding of business priorities and risks.

Develops and establishes goals and objectives consistent with the agency’s strategic plan.

• Develops and implements strategies and plans to support the ITS strategic plan and technology roadmap.
• Oversees the work, planning, and performance of assigned ITS operational area to ensure work priorities align with goals and objectives and are efficiently completed according to standards of performance and quality.

Develops, reviews, and approves budgets and major expenditures; and ensures that requirements of funding sources are met.

• Develops, reviews, monitors, and gains approval of expenditures related to assigned ITS operational project and staffing budgets to ensure allocations are not exceeded, that funds are utilized effectively and in accordance with applicable laws, policies, and procedures.
• Identifies budget adjustments needed and collaborates with ITS Budget division to implement and communicate changes.

Develops policies, procedures, and guidelines, and monitors compliance.

• Supports the creation and maintenance of policies, processes, and procedures for planning and executing core ITS business functions.
• Directs the development of new and revised processes by collaborating with key stakeholders to identify gaps in processes, opportunities for process improvement and automation.

Plans, develops, and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.

• Provides complex organizational effectiveness consultation and directs the operational area’s progress, making timely decisions for oversight of projects, assignments, or special initiatives.
• Facilitates and implements appropriate effective meetings and activities to meet organizational quality and performance goals.
• Provides feedback and makes recommendations on division or agency initiatives and projects requiring improvement.

Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.

• Represents or assigns representative in ITS operational area in providing input and consultation related to area of expertise to determine division and agency impact of proposed legislation.
• Oversees the review process of project deliverables, open records requests, and state required reports, such as the Information Resources Deployment Review (IRDR).

Reviews and approves management, productivity, and financial reports and studies.

• Performs needs assessments and implements new processes or directives within the ITS division program.
• Demonstrates advanced writing skills in producing and developing reports, presentations, status documents, and instructions.
• Develops presentations and other documents as required for reporting DFPS ITS activities and statuses to division and agency leadership.

Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.

• Plans, directs, and guides coordinated division response to internal and external audits, research studies, and agency initiatives ensuring compliance and quality control measures are adhered to throughout the lifecycle.
• Develops and leads training initiatives related to the division’s goals, audit findings and agency or division initiatives.

May develop and oversee the implementation of long-range and short-term plans.

• Establishes and maintains robust long-range and short-term plans, adopting best practices aligned with the agency’s goals and objectives.
• Participates in strategic planning activities related to area of operational expertise; provides consultation to ITS leadership, as requested.

Supervises the work of others.

• Directs the day-to-day activities of assigned operational staff; hires, manages and provides guidance and professional development.
• Provides direct reports with work assignments, direction and information on responsibilities and work performance standards.
• Develops work performance plans and conducts performance evaluations at least annually, managing necessary performance issues, training requirements, coaching, and goal setting.

Performs related work as assigned.

Knowledge, Skills and Abilities:

• Knowledge and operational expertise related to the principles and practices of public administration and management.
• Skill in project planning, monitoring, coordination, and results measurement.
• Skill in problem root cause analysis and negotiating problem resolution.
• Skill in developing and delivering effective training presentations in both formal and informal settings.
• Skill in Microsoft Office productivity tools, including Word, Excel, PowerPoint.  Skill with MS Project, SharePoint, and Visio are preferred.
• Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
• Ability to identify, develop, implement, monitor, and report quality organizational metrics.
• Ability to evaluate, document findings and improvement recommendations for organizational processes, project documentation, and deliverables.
• Ability to define problems, collect data, and develop recommendations for improving business operations and processes.

• Ability to manage program activities, to establish goals and objectives; to analyze complex information, and to report required action items to program leadership.
• Ability to plan, organize, coordinate, execute, monitor, and evaluate goals, objectives, and priorities.
• Ability to communicate effectively, both verbally and in writing, to any level of the organization in a clear and concise manner.
• Ability to establish and maintain effective working relationships at all levels of the organization.
• Ability to lead and manage teams, work independently and as part of a team.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major course work in human resources management, business, science, or public administration, organizational development or a related field preferred. Note: Experience in human resources management work may be substituted for the four-year degree on a year for year basis.
• Experience interpreting and applying operational and human resources policies and procedures.
• Experience advising and counseling management staff and employees on human resource related issues.
• Experience entering, updating, retrieving and analyzing information from automated systems.  

Additional Information:

This position is headquartered at Brown Heatly but is deemed full-time telework.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.